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Privacy Policy

  • Your privacy is important to us. This privacy statement explains:

    What personal data is collected by the owner of this web site or provided by you, through our interactions with you and your use of our web site (www.srihost.com), apps and software

    How your personal data will be used, where it is held, how long it will be kept and your rights.

    Please read this privacy policy carefully.

    Definitions and interpretation

    In this privacy, the following definitions are used:

    Data controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

    Data processor , in relation to personal data, means any person (other than an employee of the data controller) who processes the data on behalf of the data controller.

    “You”, “your” or “data subject” means:

    - Visitors to our website

    - Subscribers to any service we offer through our site

    - Users of our applications

    - Prospective or existing clients corresponding with us by phone, e-mail or otherwise

    Data controller , “we” , “us” and “our” means:

    Go Travel Un Limited, its subsidiaries and its data processors;

    Personal data means any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.

    This definition provides for a wide range of personal identifiers to constitute personal data, including name, identification number, location data or online identifier, reflecting changes in technology and the way organizations collect information about people. The definition incorporates, where applicable, the definitions provided in General Data Protection Regulation.

    CHANGES TO THIS PRIVACY POLICY

    We reserve the right to update this Privacy Policy from time to time. Please review this policy periodically for changes. If you do not accept the amended Policy, please stop using this Website.

    Who we are (Identity of the data controller)

    Go Travel Un Limited, a Hong Kong Corporation, number 1658681, having its registered office at Suite 1504, 15/F, Chinachem Tower, 34-37 Connaught Rd Central, Hong Kong doing business as SriHost, its subsidiaries and its data processors collectively referred to as Srihost), who operate a number of web sites allowing you to search for airline tickets, hotel rooms, travel insurance and car rentals.

    Personal data we may collect from you

    We may collect and process the following data and personal information about you:

    Personal Data you provide us voluntarily

    We collect the information provided by you to operate effectively and provide you the best experiences with our Website, products and services. You provide some of this information voluntarily, this includes information you provide if you subscribe to our newsletter, register to use the App, download or register the App, enter into any transaction on the App or the Website, send us a query or feedback, purchase goods via the Website, participate in discussion boards or other social media functions on our site, promotion or survey, or when you report a problem with our Website.

    This information may include your:

    Travel destination, travel dates, class and number of passengers, how many people will accompany you, your children ages.

    WHAT INFORMATION WE DON’T COLLECT ABOUT YOU

    Personally identifiable information

    We don’t need and hence don’t collect any of the following information about you: your name, age, email address (unless you subscribed to our email list or created an account on our web site), phone number, passport details, home address, etc.

    Most information in our systems is non-personally identifiable, which means that even we can’t match specific records to specific individuals, unless they signed up for an account. In this case, we treat this information with utmost respect and care.

    Order and payment information

    Because you pay to an airline, hotel or travel agency directly, we have no visibility of your order information, including, but not limited to: specific ticket bought, price paid, credit card number, etc.

    Children

    We do not offer any products or services for purchase by children. If you are under 16, you may use our Website only with the involvement of your holder of parental responsibility. We do not knowingly collect personal information from children below 16 without the consent of the child's holder of parental responsibility.

    Information you provide about others

    In providing personal data about other individuals (such as someone in whose name you are registering an account or subscribing to our marketing promotions), you represent that you have notified them of (i) the purposes for which information will be used (ii) the recipients of their personal data and (iii) how they can access and correct the information. You further represent that You have obtained all necessary consents from them.

    INFORMATION WHICH MAY BE MADE AVAILABLE TO US, OR COLLECTED AUTOMATICALLY WITH THE USE OF COOKIES OR ANALYTIC TOOLS

    We might get some information from our visitors by recording how they interact with our Website with the use of cookies, analytics tools or obtain data from third parties.

    TECHNICAL INFORMATION, INCLUDING PERSONALLY IDENTIFIABLE INFORMATION:

    Device and connectivity information such as IP (Internet Protocol) address, unique device identifiers (such as the IMEI for phones), the MAC address of the Device's wireless network interface, or the mobile phone number used by the Device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting "Device Information";

    Configuration data such as browser type, version and language setting, time zone setting, browser plug-in types and versions

    Details of how you used our Website, such as your search queries. Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page:

    Log information, such as error reports, download errors, any problems you experience using our web site and any phone number used to call our customer service number.

    We do not match information collected automatically through cookies and analytics tools with other personally identifiable information you may have provided to us when you registered for our Products or submitted a form through our Website.

Updated on 01/11/2019

Cookies Policy

  • A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies allow a website to recognize a user’s device.

    Why do we use cookies?

    Cookies allow us to improve the website's content, functionality and speed, while their tracking ability also helps us to understand your likes and dislikes, which means we can respond quickly and adapt the site accordingly.

    We might use cookies to recognize you when you visit our site or use our Services, remember your preferences, and give you a personalized experience:

    • Authentication cookies. If you're signed in to our Services, these cookies will help us show you the right information and personalize your experience.

    • Session cookies. These cookies store the ID of a user’s session. The cookie is set when a user signs in and is used to restore the session without entering the personal data.

    • Security cookies. We use cookies for our security features, and to help us detect malicious activity.

    • Preferences, features and services. These cookies help us to customize your preferences, such as which language you prefer and what your communications preferences are or to fill out forms on our faster. Performance, Analytics and Research. Cookies help us to analyze our web site performance. We use cookies to improve our products, features, and services, including to create logs and record when you access our site.

    • Third-party cookies. In addition to the cookies www.srihost.com delivers to your computer, certain third parties may deliver cookies to your computer for a variety of reasons for more targeted advertising experience. We are working with online advertising companies to display online behavioral advertising on our sites and third party sites that you visit. This targeting may be based on information you submit on our sites or third party platforms. Your search parameters (origin, destination, travel dates, class and number of passengers) could be used for advertising purposes. Please note what we are not sharing Personally identifiable information to third parties.

    What information we collect with cookies?

    Whether it’s your first visit or not, and whether you visited our site directly or via a link or search form published by one of our partners, cookies allow us to understand your search history: origin, destination and travel dates.

    What can you do if you don't want cookies to be set or want them to be removed?

    Most browsers accept cookies automatically, however some people prefer not to allow cookies. You may change the security settings of your web browser in order to stop your device receiving and storing cookies, to allow receiving and storing cookies from selected websites you trust, or to be notified before receiving cookies. You may also delete cookies stored in your browser at any time. Information stored in such cookies will be removed from your device. However, that these settings may have negative effects on the web sites usability.

    Browser manufacturers usually provide help pages relating to cookie management in their products. Please see below for more information:

    For other browsers, please consult the documentation that your browser manufacturer provides. You may opt-out of third party cookies from Google Analytics on its website.

    You can opt out of interest-based targeting provided by participating ad servers through via the next link: aboutads.info

    Social media features and widgets

    Our Website might include certain Social Media features and widgets, such as the “Facebook Like”, “Facebook Share”, “Facebook Pixel”, “Twitter Tweet”, features, buttons or other interactive mini-programs (“Social Media Features”). These Social Media Features may collect information such as your IP address or which page you are visiting on our Website, and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Website. If you “LIKE”/”SHARE”/”+1” us (or perform a similar action) in social networks, we may obtain your first and last name.

    Please be aware that if you choose to interact or share any Personal Information via such widgets, you are in fact providing it to these third parties and not to us. Your interactions with these third parties are managed by these Social Media policies and not ours. For example, you will not be able to use the “Facebook Like” button if you are not logged in to your Facebook account. Once you use the button this will be associated with your Facebook history, but we will not process this information.

    Information we might obtain from third parties

    We might obtain some non-personally identifiable information from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of data.

    We might insert advertising on our partner websites, social networks or Advertising networks who might categorize website visitors with similar characteristics or interests into non-personally identifiable data segments and offer these segments to their own clients, visitors and subscribers. For example, if a person expresses an interest in cryptocurrency or beauty products, they might see an advertising banner linking to similar service provider company web site.

    We might obtain and record information that an ad was requested or shown, how many times, the target geography of the ad (which will not include an IP address or specific personally identifiable location and any user interactions with the ad or the page where the ad appears. This information is used for analysis, reporting and troubleshooting.

    We do not perform any visitors profiling activities.

    Where Do We Store Your Information?

    We take Client confidentiality and security very seriously. We are committed to protecting the Personal Data you share with us. We use a combination of industry-standard security technologies, procedures, and organizational measures to help protect your Personal Data from unauthorized access, use or disclosure.

    The data processing consisting in hosting provider services (storage and maintenance of databases containing your personal data, protected by password) is performed on our behalf under written confidentiality agreements by our authorized data processor located inside the European Economic Area "WEBZILLA" located in Netherlands and Luxembourg; "SoftLayer" located in Netherlands; "Digital ocean" located in Netherlands; Servers.com located in Luxembourg.

    The written agreements with the data processor guarantees that the requirements of the GDPR will be met and the rights of data subjects are protected. The Data Processor will only act on behalf of our documented instructions, have direct responsibilities under the GDPR and may be subject to fines or other sanctions if they don’t comply.

    Once this contract is concluded, data processor will return data to us or transmit to another processor appointed by us, and erase any copy in its possession. However, the processor may keep the data locked to address possible administrative or jurisdictional responsibilities.

    Data Retention

    Unless otherwise specified, where you have indicated to us that you are happy for us to send you the information about products or services we offer and we feel may interest you or similar to those that you have already purchased or enquired about do so, we assume you are happy for us to keep your collected personal data. We may retain your Personal Information (contact details) for as long as your User Account is active or as otherwise needed to provide you with information about our Services. As the data subject you have rights related to processing of your personal data and the option of withdrawing your consent to receive promotions at any time. Please see paragraph “Your rights”.

    If you and us enter in any type of contractual relationship, we might keep your data during the performance of the contract and as long as it is necessary as for our legitimate interests. Please see paragraph “Lawful basis and the purposes of the processing (Uses made of your personal information).

    Lawful basis and the uses made of your personal information

    We use the data we collect for the following basic purposes, described in more detail below:

    To take steps at the request of the data subject prior to providing you with the requested service):

    During the purchase process, we ask you only for the personal data that we need to provide you with our mediation services to contract travel products, as well as to attend you and solve any post-contractual query, claim or request, and therefore the lawful basis is Contract and our Legitimate interests.

    We will use the provided information to operate effectively and do our best to respond to your enquiry. Once you enter into a business relationship (oral or written contract) with us, we will invoice our services and offer you post-sales service and loyalty if required.

    We might hold your information for as long as is necessary to comply with our and legal obligations and in accordance with our legitimate interests as a data controller after the contractual relationship between you and us elapses. The lawful basis for such retention is Legal obligation. As the data subject you have rights related to maintenance, storage and processing of your personal data. Please see paragraph “Your rights”.

    When you choose to subscribe to our mailing list to receive alerts about cheap prices, to send you communications, including promotional communications and advertising with your explicit consent or allow you to participate in interactive features of our service, when you choose to do so. The lawful basis for such processing is Consent.

    If you wish not to receive such promotional e-mails, you may withdraw your consent at any time by contacting us as described in paragraph “Your rights” or follow the “unsubscribe” or instructions contained in the promotional communications you receive.

    Website improvement

    We might use your automatically collected data such as IP address and browser data for our Website improvement, such as:

    To administer our site and for internal operations, including data security, troubleshooting, testing, statistical and survey purposes;

    To ensure that content from our site is presented in the most effective manner for you and for your device. The lawful basis for such processing is Legitimate interests.

    Disclosure of information to third parties

    We do not rent, sell, or share personal information about you with other people or non-affiliated companies without your consent except to provide products or services you've requested, when we have your permission, or under the following circumstances:

    We provide the information to trusted partners who provide us services under confidentiality agreements, specified in Paragraph “Trusted partners (data processors) who work on our behalf under confidentiality agreements and might store, maintain or process your data. These companies do not have any independent right to share this information.

    We may disclose your information to third parties when we reasonably believe we are obligated to do so by law, and in order to investigate, prevent, or take action regarding suspected or actual prohibited activities, including but not limited to, fraud and situations involving potential threats to the physical safety of any person.

    In the event we are acquired by or merged with a third party entity or undergo another change of control, we reserve the right to transfer information, including any PII and non-PII, to a successor entity. In this event, we will notify you by electronic means before information about you is transferred and becomes subject to a different privacy policy.

    International transfers

    You can find detailed information related to data location in paragraphs 'Where Do We Store Your Information?' and 'Trusted partners (data processors) who work on our behalf under confidentiality agreements and might store, maintain or process your data'

    Law Enforcement, Legal Requests and Duties:

    We may disclose or otherwise allow others access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you. Your details may also be disclosed to the police and law enforcement agencies for the purpose of fraud detection, crime prevention and national security.

    Your rights

    You have the following rights in accordance with the General Data Protection Regulation:

      • The right to be informed. In this privacy statement we supply you detailed information related to your personal data storage, maintenance and processing.

      • The right to access information held about you

      • The right to access information held about you

      • The right to rectify your personal data if it is inaccurate, incomplete or out-of-date

      • The right to erasure (delete or remove) your personal data

      • The right to restrict (block) processing. When processing is restricted, we will store your personal data, but not further process it.

      • The right to data portability which allows individuals to obtain and reuse their personal data for their own purposes across different services. It allows them to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.

      • Rights related to automated decision making including profiling We are not making any decisions which might produce a legal effect on you based on automated processing.

      • The right to withdraw your consent (object) to direct marketing You can exercise your rights by contacting us at [email protected]

      • The right to lodge a complaint with a supervisory authority You have The right to lodge a complaint with your local supervisory authority if you have a concern about our information rights practices.

Updated on 01/11/2019

Terms of service

  • THIS TERMS OF USE EXPLAINS HOW YOU AND OUR WEBSITE www.srihost.com INTERACT WHEN USING THE SOFTWARE AND TECHNICAL SOLUTIONS OF THE OWNER — GO TRAVEL UN LIMITED

    What we do for you

    We (Go Travel Un Limited, a Hong Kong Corporation, and its subsidiaries, collectively referred to as Go Travel) own and operate the website, https://www.srihost.com, the mobile iOS&Android srihost software application and a number of web sites allowing you to search for airline tickets, hotel rooms and car rentals. We provide our websites and apps to all who wish to develop the travel industry on a “white-label” basis for the exclusive use by certain of their customers who register a srihost account with the “white-labelled” website (the “Website”) and/or “white-labelled” app (“App”).

    These Terms of Use govern your use of our Websites, Apps and associated products and services (“Services”) whether you are a visitor or Our Partner (affiliate).

    Every time you submit a search request, we contact a number of our partners – including, but not limited to, service providers, airlines, hotels, travel agencies [collectively referred to as Our Partners] – to provide us with a list of available options; then we sort out the results and present them to you. You can search, filter and browse the results until you find a suitable option and click on the corresponding record. At that time you are redirected to Our Partner and all your further interactions take place with them, not Go Travel.

    We constantly update the web site, the way the information is presented and add/remove Partners appearing in the search results. We do it at our own discretion.

    We offer the service on a personal non-commercial basis. Commercial use of the service is allowed when you sign up for our Affiliate Program.

    We have tried to make things as clear as possible. But if you have any questions about these Terms of Use or our Services, please look at our Knowledge base or contact us at [email protected]

    What we don’t do for you

    We don’t sell tickets / bookings / etc. Our web site only allows you to search for travel products, but you pay directly to Our Partners on their web sites. Hence, if you have questions, suggestions or service inquiries, please forward them directly to Our Partner. All mentions of Our Partners, including their trademarks and logos, are made for information purposes only.

    We don’t recommend any tickets / bookings over other tickets / bookings. We provide the comparison tool and the information we collect from Our Partners. All decisions are yours.

    We don’t recommend one Partner over another Partner. Same reason as above.

    What we don’t want you to do

    If you’re under 13 – using the web site without your parent’s or guardian’s supervision.

    Running automated search queries on our web site. This may affect the operation of our web site and make other users unhappy. This also includes spam and requests aimed at or likely to impair the performance and operation of the web site.

    Using our trademarks, design elements, logos, content, articles, and other Intellectual Property. 

    Our Intellectual Property is ours and we don’t grant you a license to use it for any purpose. An exception is made for journalists and bloggers – they are allowed to use the trade names and logos to identify Go Travel in their articles.

    Misrepresent the nature of your relationship with Go Travel. You are not allowed to pretend to act on behalf of Go Travel in any capacity unless we explicitly authorize you to do so as our Affiliate Partner.

    If you think we’ve done something wrong

    Intellectual Property Infringement.

    If you think we’ve infringed on your Intellectual Property, please send us a detailed explanation to [email protected], and we’ll review it within the reasonable time frame.

    Arbitration.

    You expressly give up your right to go the court (individually or as part of a class action) and agree that all matters will be settled by binding arbitration of a Hong Kong International Arbitration Centre.

    Disclaimers

    The travel search service is provided to you “as is” without any warranties, including fitness for purpose. It provides generic information that doesn’t take your specific requirements into consideration. All the ticket/booking information we display comes from our partners and we don’t validate it for accuracy, availability, applicability, compatibility with your needs or citizenship / visa status, etc.

    We are not responsible for the validity of information outside of our control related to exchange rates, weather, time zones and time difference, travel time, etc. The information published in city guides may not be accurate and you use it at your own risk.

    We disclaim any responsibility for any actions performed by you based on the information presented or implied on our web site.

    Because we don’t sell anything (see above), we can’t guarantee the availability of tickets or bookings, or that the price given to us my Our Partners will be the same price you will pay.

    We don’t guarantee that the price that will be displayed to you will contain ALL the charges and fees, including, but not limited to: airport charge, fuel surcharge, departure tax, checked baggage fee, credit card processing fee, etc.

    We don’t guarantee your satisfaction with your flight or booking because the provisioning of service is beyond our control.

    Theoretically, our web site may go down or become unresponsive for a short period of time. In the unlikely event of this happening, we are not responsible for any inconvenience you incur.

    We may amend these Terms of Use from time to time to update them or make other changes we consider necessary and, therefore, you should check them for updates every time you use the Services. Your continued use of the Services signifies your acceptance of any revised Terms of Use or updated Services.

    We also reserve the right to change, withdraw, suspend or discontinue the Services or the content provided or made available to you through the Services (or a part of them) at any time, temporarily or permanently, with or without notice. You agree that we are not liable to you or to any third party for any change, withdrawal, suspension or discontinuance to the Services and/or these Terms of Use.

    Limitation of Liability

    Because we don’t charge you for anything, to the maximum extent permitted by the law of your country, we disclaim any liability for any damages arising from your use of Go Travel’s web sites or from any aspect of your dealing with Our Partners.

    Indemnification

    You agree to indemnify Go Travel and its stakeholders against any claims, damages, losses, etc. brought by 3rd parties as a result of your misuse of the web sites, Go Travel’s or Our Partners’ Intellectual Property.

    Miscellaneous

    Your use of our web sites is governed by the laws of Hong Kong.

    If any part of these Terms of Use is found to be illegal, invalid or unenforceable by any court or administrative body of competent jurisdiction, that provision will be severed with the remainder of these Terms of Use remaining in full force and effect.

    These Terms of Use (and other documents referred to in them) represent the entire understanding between you and us concerning the viewing, accessing and use of the Services and Content and all prior promises, representations, understandings, arrangements, agreements are revoked.

    If we fail to enforce any provision of these Terms of Use or fail to respond to a breach by you, it will not be considered a waiver. Any waiver of these Terms of Use must be made in writing and signed by us.

    You and we agree that no agency, partnership, joint venture, or employment is created as a result of these Terms of Use (except to the extent otherwise agreed between us in writing) and you do not have any authority of any kind to bind us in any respect.

    You may not assign or transfer these Terms of Use or any rights or obligations herein without our prior written consent. We have the right to assign these Terms of Use, and any of our rights or obligations herein without notice to you. These Terms of Use are binding upon each party and its respective successors, heirs, trustees, administrators, executors and permitted assigns.

Updated on 01/11/2019